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Mr.
Muawya Ahmed with Course Participants |
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From the Workshop |
On July 21st, the Continuous Education Center
(CEC) at Dhofar University launched a course
on Customer Care with an emphasis on customer
service, for the Human Resources Department at
the Oman Telecommunications Company.
The course introduced exceptional methods and
techniques in customer service, standards of
success for competitors, and ways to achieve
them and develop technical and personal skills,
especially the communication skills needed in
this field.
The Center also prepared a program for the participants
to enrich their skills in dealing with customers.
The subjects that were covered during the three
week course were the characteristics of services
and their importance in contemporary economics,
the price of weak service, the advantages of
good service and the ability to be unique. The
students were also introduced to the art of setting
high standards and starting up an effective system
for services. In addition, the role of communication
in customer service, such as pleasing the customer
as well as dealing with problems and complaints
was dealt with during the course. Finally, the
methods of evaluating services as a means of
success were emphasized, in addition to a study
of the modern strategies for success.
It is worth mentioning that the course was taught
by Mr. Muawya Ahmed Hussein, a Lecturer in the
College of Commerce and Business Administration
at DU. The CEC will be launching a number of
programs along the same lines as part of the
department’s annual plan. These courses
are designed for those who are already working
in order to develop both the employees and the
companies where they are employed.
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