IT Academic Systems
Supporting e-learning, university network services, telephony, and digital academic operations end-to-end.
What We Offer
IT Academic Systems Services
Official responsibilities delivered by the IT Academic Systems division.
E-learning System Lifecycle
Develop, install, prepare, upgrade, and maintain the e-learning system.
E-learning Server Maintenance
Develop and maintain servers running the system.
User Account Administration
Manage, follow up, and create user accounts in the system.
Backups and Databases
Make backup copies and create software databases.
Roles and Privileges
Define user roles and assign privileges.
Educational Resource Publishing
Upload educational resources and establish links to research centers.
Usage Analytics and Reporting
Analyze visitor activity from students and professors and issue usage reports.
Awareness Courses and Forums
Organize courses and forums introducing students, teachers, and stakeholders to e-learning importance.
E-learning Strategy Development
Develop an appropriate strategy for optimal use of modern e-learning technologies.
Quality and Accreditation (Moodle)
Implement total quality standards and accreditation committee requirements in Moodle use.
Wired Network Supervision
Provide technical supervision on the university wired network.
Network Equipment Status Follow-up
Follow up status of network equipment and network software.
Technical Fault Handling
Handle technical faults.
Periodic Network Reports
Write periodic reports on the working status of networks and equipment.
Network User Account Management
Manage user accounts in the network.
University Website Management
Manage and develop the university website continuously.
Wireless User Support
Provide technical support for staff and students using the university wireless network.
Faculty Needs Coordination
Coordinate with faculties and departments to identify network device needs.
Wireless Policy Setup
Set up wireless network policies at the university.
Routers and Distributors Supervision
Supervise distributors and routers in the network.
Information Security and Confidentiality
Maintain security and confidentiality of information networks.
Wireless Coverage Expansion
Extend and maintain wireless coverage across facilities, yards, and colleges.
Supplier Coordination
Coordinate with system supplier companies.
University Telephony Supervision
Supervise the university network telephone infrastructure.
Local Telephony Network Maintenance
Extend and maintain local telephone network access across university facilities.
Telephone Device Programming
Install, program, and maintain network telephone devices.
User Technical Assistance
Provide technical support and assistance to users.
Safe Technical Environment
Provide a suitable and safe environment that meets international standards.
24/7 Availability
Achieve network and hardware availability 24 hours a day, 7 days a week.
Service Provider Coordination
Coordinate with suppliers and service providers.
Website Continuous Development
Manage and develop the university website continuously.
Our Process
How We Handle Your Request
Assess Academic Need
Collect requirements from faculty, departments, and academic operations teams.
Configure and Implement
Apply platform, network, telephony, or website changes and user account actions.
Validate and Secure
Verify functionality, availability, and security controls before release.
Monitor and Improve
Track performance, issue reports, and continuously improve academic digital services.
FAQ
Frequently Asked Questions
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Yes. The team handles lifecycle management, user roles, backups, and quality standards for e-learning services.
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Yes. Technical support is available for wireless connectivity and access issues.
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This division supervises routers, distributors, network telephony, and related infrastructure operations.
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Yes. Periodic reports are prepared for network status, equipment performance, and service quality.
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Yes. Ongoing coordination with suppliers and service providers is part of operations and service continuity.
Need Academic Systems Support?
Reach CNC for e-learning, network, telephony, and website technical support services.