IT Support & Maintenance
Your first point of contact for all technical issues at Dhofar University.
What We Offer
Our IT Support Services
From individual device issues to full lab setups — our technicians handle it all so your team can stay focused on teaching and learning.
Phone and Email Support
Technical support by phone or email.
Request Form Follow-up
Receive technical support request forms and send them to the relevant technicians, then follow up until the task is completed.
Account Creation
Create a user account and password for academic, non-academic, and student staff.
Account Deletion
Delete user accounts for resigning staff, graduate students, and users transferring from the university.
DUSIS Account Provisioning
Provision DUSIS accounts for students and staff.
Labs and Classrooms Management
Manage computer labs and classrooms.
Faculty, Staff, and Student Help
Provide technical assistance to faculty members, staff, and students.
Device Maintenance
Take care of maintenance for old and new devices.
Computer Setup and Software
Install and process computers and software downloads.
Hardware and Software Troubleshooting
Diagnose and solve hardware and software errors.
New Student Workshops
Provide workshops for new students on how to access DUSIS and how to use it.
Virus Protection Updates
Continue and update the university virus protection system.
Exam Period Technical Support
Provide technical support during testing periods and recording materials.
Periodic Device Inventory Reports
Prepare periodic reports on the number of computers, printers, and other devices in the university.
Library Information Systems Support
Provide technical support for information systems in the university library.
Additional Department Duties
Handle any other duties requested by the Department Director.
Our Process
How We Handle Your Request
Submit a Request
Use our online support form or visit the helpdesk in person to log your issue.
Issue Assessment
A technician reviews and prioritises your ticket, then contacts you to confirm the details.
On-Site Resolution
Our team visits your location or handles the device in our workshop to resolve the problem.
Quality Check
The fix is verified with you before the ticket is closed to ensure full satisfaction.
FAQ
Frequently Asked Questions
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You can submit a request online via the Contact page, or visit the CNC helpdesk in person. Phone: 8001 8001.
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The helpdesk is open Sunday–Thursday, 7:30 AM – 3:30 PM. Emergency support outside these hours should be reported by phone.
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Minor issues (software, settings) are often resolved same-day. Hardware repairs with spare-parts ordering may take 2–5 business days.
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CNC provides support for university-owned equipment. Personal devices can receive basic advice, but full repair service is for official university assets.
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All university machines have Windows 11, Microsoft 365, and discipline-specific academic software. Contact CNC to request additional licensed titles.
Need IT Support Right Now?
Our helpdesk team is ready to assist you. Submit a ticket online or drop by in person.